US, Remote
Remote
Mid Level
Full Time
29 days ago
💰$60,000 - $80,000
renewalcustomer retentionnegotiationAI-enabled toolsremote
Requirements
- •Demonstrated success managing high-volume renewal or commercial portfolios, including contract negotiation and retention ownership
- •Genuinely love the craft of sales
- •Strong executive presence and negotiation capability, with the ability to lead commercially complex renewal discussions
- •Proven ability to prioritize effectively using data and risk indicators in fast-paced, high-volume environments
- •Ability to orchestrate cross-functional internal resources to resolve customer risks and stabilize renewal outcomes
- •Experience leveraging automation, AI-driven tools, and modern GTM systems to scale customer engagement
- •Adaptability in dynamic, fast-changing environments, navigating ambiguity while maintaining execution consistency
- •Thrives in startup environments, energized by building, scaling, and shaping long-term company potential
What You'll Do
- •Own end-to-end renewal execution across the prioritized unowned portfolio, including outreach, negotiation, contracting, and forecast management, supported by AI and automation
- •Lead renewal readiness conversations with executive stakeholders to ensure alignment on continued platform adoption and outcomes
- •Monitor and act on risk signals to proactively mitigate churn risk
- •Execute targeted engagement strategies across risk tiers, balancing scaled automation with strategic human intervention where risk warrants
- •Escalate at-risk accounts early and orchestrate internal cross-functional resources to drive retention outcomes
- •Maintain disciplined CRM hygiene, renewal stage progression, and forecasting accuracy
- •Continuously provide feedback to improve risk signals, automation workflows, and renewal playbooks
Benefits
- •Medical, dental, vision with 15Five cost subsidy
- •Employer paid Short-Term, Long-Term Disability, and Term Life
- •Family planning support with enhanced medical plans and consultation programs
- •Inclusive Benefits Stipend
- •Access to mental health and wellness resources
- •Flexible Time Off Program
- •Generous paid leave for new parents
- •Military leave
- •Paid Company Holidays
- •Sabbatical Program
- •401K with 4% Matching after 6 months
- •Remote work
- •Work with experts in leadership, culture, and personal development
About 15five
15Five is the strategic performance management platform that drives action and impact, helping businesses and their people thrive.
San Francisco, CA, US
100 - 250
Business Development