Enterprise Implementation Specialist, Americas

Cambridge, Massachusetts, United States; Palo Alto, California, United States•Cambridge MA - US•Palo Alto CA, US

Remote

Mid Level

Full Time

EnterpriseImplementationCustomer SuccessSaaSOn-siteTechnical Support

Requirements

•3-5 years in customer support, implementation, onboarding, technical account management, or a comparable hands-on post-sale role at a SaaS company.
•Direct experience taking enterprise customers live.
•Genuine comfort with data migration work: mapping, transforming, validating, and explaining data discrepancies to customers.
•Ability to run training sessions effectively.
•Real technical range: APIs, integrations, CSVs, spreadsheets at scale, and ability to reproduce bugs before escalating.
•Strong written and verbal communication.
•Ability to figure things out independently.
•AI must be part of daily workflow.
•A “first do it, then do it right, then do it better” mentality.

•Run hands-on account setup for new enterprise customers, configuring projects, workspaces, permissions and integrations to match how each customer actually works.
•Own keyword migrations end to end: audit what they have, map it across, move it, validate it, and make sure nothing quietly went missing.
•Deliver onboarding training to customer teams, from the SEO practitioners to marketing managers.
•Be the technical escalation point for your accounts: triage support requests, dig into the actual problem, resolve what you can, and drive what you can’t to the right people internally.
•Turn what you learn into reusable assets (migration playbooks, training materials, documentation) so the tenth implementation is faster than the first.
•Feed real customer friction back to Product.

•Working knowledge of SEO: keyword research, rank tracking, site audits, backlinks.
•Hands-on time with Ahrefs or competing enterprise SEO platform.
•Experience with enterprise onboarding at scale.
•Experience working alongside account management or customer success functions.