El Salvador•El Salvador - Contractor Site
Remote
Entry Level
Full Time
22 days ago
telecommunicationpresales supportCRMcustomer service
Requirements
- •Bachelor's degree preferred
- •Exceptional attention to detail with ability to manage complex, multi-step processes accurately
- •Strong analytical skills with ability to learn and apply complex terminology and acronyms
- •Telecommunications or technology industry experience
- •Ability to adapt learned concepts to new but similar situations requiring critical thinking
- •Strong proficiency in Google Workspace applications (Docs, Sheets, Gmail, Drive)
- •Proficient skills in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- •Outstanding written and verbal English communication skills with precision in technical details
- •Strong organizational skills with ability to juggle multiple systems and processes simultaneously
- •Customer service orientation with problem-solving mindset and patience for complex issues
What You'll Do
- •Provide presales support for new and existing ACC/AT&T opportunities including detailed serviceability research and quoting
- •Generate accurate contracts and documentation while navigating complex ACC/AT&T terminology and requirements
- •Submit and track orders through multiple ACC/AT&T provider systems with meticulous attention to detail
- •Process and resolve billing tickets requiring careful analysis and provider-specific knowledge
- •Interface directly with AppDirect Advisors to support their customer success initiatives with ACC/AT&T services
- •Learn and master complex ACC/AT&T acronyms, terminology, and system-specific processes
- •Apply acquired knowledge to solve similar but not identical situations across varied customer scenarios
- •Collaborate with multiple internal teams including Order Processing, Project Coordination, and Billing
- •Maintain detailed and accurate records in AppDirect CRM systems ensuring data integrity
- •Respond promptly to follow-up questions and inquiries
- •Escalate issues appropriately while maintaining positive relationships with all stakeholders
- •Continuously develop expertise in ACC/AT&T product portfolio and evolving system requirements
Nice to Have
- •Experience with CRM systems preferred; ability to learn multiple complex systems quickly
About AppDirect
AppDirect is a cloud-based software company that provides a platform for businesses to sell and manage their software subscriptions.
New York, NY, US
1000 - 5000
eCommerce