El Salvador•El Salvador - Contractor Site
Remote
Mid Level
Full Time
5 days ago
remotecontractor
Requirements
- •2+ years experience as a Customer Support Specialist in physical goods operations companies, working with logistics carriers and warehouse operations
- •BA/BS degree or similar university education
- •Ability to work quickly and independently with excellent time management skills
- •Excellent written and verbal communication skills tailored to a broad range of requesters, plus innate follow-up skills
- •Experience using Zendesk, Jira and/or other help desk software and remote support tools
- •Ability to adapt to new tools and technologies
What You'll Do
- •Respond to and resolve customer queries and other inbound/outbound requests via email in a thoughtful, timely and accurate way
- •Act as a process and product expert, consulting users on best practices and how Firstbase operates
- •Create and maintain customer-facing FAQs, videos, and other support materials in the Help Center
- •Collect and share user suggestions and pain points with the company, especially Product and Operations teams
- •Identify and implement areas of operational improvement within the Customer Experience team and overall organization
About AppDirect
AppDirect is a cloud-based software company that provides a platform for businesses to sell and manage their software subscriptions.
New York, NY, US
1000 - 5000
eCommerce