El Salvador•El Salvador - Contractor Site
Remote
Junior
Full Time
5 days ago
cloudsalesorder managementSaaSIaaScustomer experience
Requirements
- •Bachelor's Degree and/or equivalent experience in Business or Information Technology or related fields
- •1+ years of experience in quoting and ordering operational support, with expertise in cloud services
- •1+ years of experience in procuring and managing SaaS & IaaS technology subscriptions
- •Proficiency with Google G-Suite, Microsoft Office, Hubspot.com, and various business software applications (Zendesk, Jira, Asana, SmartSheet)
- •Strong organizational skills with the ability to handle high volumes of quotes and orders, while maintaining attention to detail
- •Excellent problem-solving, communication, and collaboration skills to work effectively with internal stakeholders, customers, and external providers
- •Experience managing 3rd party-delivered services and collaborating with cross-functional teams to drive process improvements
What You'll Do
- •Manage deal registrations, discounting, quoting services, and provider ordering in the AppDirect Marketplace
- •Perform all marketplace fulfillment operations, including provisioning orders with providers and resolving pending events to ensure timely fulfillment
- •Communicate internally and externally to ensure the accurate and timely conversion of quotes into orders
- •Perform quality assurance on customer details to ensure accuracy and completeness of orders
- •Partner with Provider Manager to ensure quoting, discounting and ordering roadblocks are removed in order to deliver an outstanding customer experience
- •Collaborate on areas for improvement in the customer journey and implement process enhancements that reduce friction and improve cycle times
- •Collaborate with cross-functional teams to develop and improve customer experience, especially in pre-deployment and post-sale coordination
About AppDirect
AppDirect is a cloud-based software company that provides a platform for businesses to sell and manage their software subscriptions.
New York, NY, US
1000 - 5000
eCommerce