Toronto
Remote
Mid Level
Full Time
Integration SpecialistPartnerStack platformcustomer onboardingSaaSproject coordination
Requirements
- •Experience in customer experience, project coordination, implementations, or related roles
- •Focused on finding new and effective ways to improve processes and provide value to clients
- •Able to communicate effectively and succinctly, conveying value to customers with clarity
- •Previous experience in the partnerships space
- •Thrives in a fast-paced environment, with the ability to self-start and learn on the job
- •A solid understanding of SaaS businesses and a keen interest in keeping up with the industry
- •A collaborative team player who can effectively manage stakeholder expectations
- •Able to successfully prioritize competing tasks
- •Strong attention to detail and problem-solving abilities
What You'll Do
- •Become an expert on the PartnerStack platform and continuously learn features being released and suggest how to improve our product
- •Coordinate and guide customer onboarding projects from kick-off to launch, including creation of work back schedules and acting as the primary point of contact
- •Train customers on various aspects of the Partnerstack platform
- •Document key decisions to guide customers with future platform decisions
- •Conduct extensive discovery about partner experiences, goals and pain points to make informed and consultative recommendations
- •Work cross-functionally with teams across the organization to help customers launch their program effectively
About AppDirect
AppDirect is a cloud-based software company that provides a platform for businesses to sell and manage their software subscriptions.
New York, NY, US
1000 - 5000
eCommerce