US•Chicago
Remote
Mid Level
Full Time
2 days ago
cloudcustomer successSaaSremotehybrid
Requirements
- •Minimum 4 years of experience in Customer Success Management, Alliance Management, or Sales/Revenue Operations Consulting
- •Documented track record of increasing customer satisfaction, adoption, and retention of a technology product
- •Advanced knowledge of the Cloud Marketplace ecosystem with hands-on experience in AWS, Microsoft Azure, or Google Cloud
- •Analytical mindset with ability to interpret and leverage data to inform strategy and measure outcomes
- •Outstanding communication, negotiation, and presentation skills
- •Technologically adept with strong business intelligence acumen
- •Ability to work independently and remotely while collaborating within a team
- •Creative, positive, and solution-oriented thinker
- •Ability to thrive in a hyper-growth SaaS company environment
What You'll Do
- •Establish and maintain strong relationships with executive-level Alliance, Sales, and Operations leaders across a portfolio of named accounts
- •Partner closely with Independent Software Vendors (ISVs) to understand their business goals and challenges within the cloud marketplace
- •Develop, refine, and manage each customer's Cloud GTM strategy
- •Educate customers through coaching and training sessions on cloud marketplace landscapes and best practices
- •Provide technical insights and strategic guidance on GTM strategies for cloud environments (AWS, Azure, GCP)
- •Assess customer maturity and preparedness for Cloud GTM
- •Conduct market research to identify opportunities and competitive landscapes
- •Design and help implement co-sell operating models between customers and cloud provider partners
- •Deliver recurring Executive Business Reviews focused on Cloud GTM goals and KPIs
- •Collaborate with Enterprise and Strategic Account Executives for strategic oversight of named accounts
- •Act as the voice of the customer to Product, Engineering, and internal teams
- •Maintain expert-level knowledge of Cloud Marketplace transactions and dynamics
- •Refine and share standard operating procedures and enablement materials
- •Evangelize Tackle's Cloud GTM philosophy and expertise
Nice to Have
- •Business intelligence and report creation experience (Google Workspace, Salesforce, Tableau, Confluence)
- •Skills managing reseller and distributor channel relationships
About AppDirect
AppDirect is a cloud-based software company that provides a platform for businesses to sell and manage their software subscriptions.
New York, NY, US
1000 - 5000
eCommerce