El Salvador•El Salvador - Contractor Site
Remote
Junior
Full Time
remotecontractor
Requirements
- •Experience in a customer service, client support, or account coordination role—ideally in software, SaaS, telecom, or a digital/online industry
- •Proficiency in Google Workspace (Docs, Sheets, Slides) and/or Microsoft Office; ability to organize and present data without requiring basic tool training
- •Comfort working with CRM or admin tools and a willingness to learn proprietary platforms quickly
- •Familiarity with data analysis or reporting—able to read a dataset, spot patterns, and summarize findings clearly
- •Proactiveness: ability to act on available information and self-direct work without waiting for step-by-step guidance
- •Adaptability: ability to reprioritize quickly in a fast-moving environment
What You'll Do
- •Support a senior Customer Success Manager on a premier-tier client portfolio by handling day-to-day operational tasks
- •Manage a shared inbox, triage incoming requests, and ensure nothing slips through the cracks for large enterprise software accounts
- •Pull, organize, and format data reports from proprietary CRM tool and Google Sheets for delivery to senior CSM and clients
- •Conduct partner and publisher outreach—researching and recruiting new partners within and outside the network to help grow client programs
- •Help build the team's foundational playbooks: reporting templates, outreach trackers, and client metric dashboards
- •Collaborate daily with the senior CSM and coordinate periodically with the Network Success Manager to align on priorities and execution
Nice to Have
- •Familiarity with AI tools or prompt-based workflows as an asset
About AppDirect
AppDirect is a cloud-based software company that provides a platform for businesses to sell and manage their software subscriptions.
New York, NY, US
1000 - 5000
eCommerce