Toronto
Remote
Entry Level
Full Time
15 days ago
💰CAD 62,720 - CAD 82,320
Associate Customer Success ManagerPartnerStackAppDirect
Requirements
- •1-2 years experience in partnerships, customer success, customer experience or related roles
- •Understands SaaS business and has an interest in keeping up with the industry
- •Enjoys building relationships and cultivating positive client experiences
- •Focuses on new and effective ways to provide value to the client
- •Approaches problems with a creative mindset and is solution oriented
- •Thrives in a fast paced environment and is able to learn on the job
What You'll Do
- •Manage the success of their assigned accounts, ensuring customers get fast time to value and realize value in outcomes including optimized and expanded programs, revenue generation and clear return on investment
- •Develop strategies for their customer growth and retention
- •Educate and advocate for how PartnerStack can solve their needs
- •Establish regular connection and communication - weekly/bi weekly check ins with key stakeholders, and quarterly business review with executive leadership focused on revenue generations and customer objectives for using PartnerStack
- •Review customer feedback and prioritize feature requests
- •Analyze data and metrics around customer engagement and growth
- •Ensure onboarding of new customers leads to success and active programs
- •Drive renewals and expansion
- •Foster relationship between their customers and the PartnerStack support team for technical issues, minor product problems or requests, training, and basic business questions
Benefits
- •performance-based bonuses
- •a full range of benefits
About AppDirect
AppDirect is a cloud-based software company that provides a platform for businesses to sell and manage their software subscriptions.
New York, NY, US
1000 - 5000
eCommerce