El Salvador•El Salvador - Contractor Site
Remote
Mid Level
Full Time
telecomSaaSremote
Requirements
- •2+ years of client relations or account management experience
- •2+ years of experience with mobile, cellular, IoT, or related technology solutions
- •Experience managing sales opportunities, customer conversions, upgrades, or renewals in a B2B environment
- •Ability to interpret account data and use it to prioritize opportunities and customer actions
- •Clear written and verbal communication skills for advising customers and coordinating with internal stakeholders
- •Strong organization and judgment to manage concurrent customer needs, deadlines, and follow-through
- •A bachelor’s degree or equivalent practical experience is preferred
What You'll Do
- •Manage a portfolio of mobile customer accounts to protect existing revenue and grow mobility product bookings
- •Own mobile conversion and upgrade opportunities from customer outreach and pricing requests through execution, coordinating the right internal teams to deliver on commitments
- •Apply mobile technology expertise and customer analytics to recommend solutions, develop business cases, and prioritize the strongest opportunities
- •Maintain a disciplined pipeline for assigned opportunities, contributing to conversion, upgrade, retention, and booking-growth goals
- •Document account activity, identify process improvements, and independently recommend changes that improve customer experience and operational efficiency
About AppDirect
AppDirect is a cloud-based software company that provides a platform for businesses to sell and manage their software subscriptions.
New York, NY, US
1000 - 5000
eCommerce