Premier Customer Success Manager

Chicago, IL, US•Chicago

Remote

Mid Level

Full Time

15 days ago

💰$110,000 - $130,000

#LI-Hybrid#LI-KE1

Requirements

•4+ years of Customer Success Management experience, Alliance Management or Sales Operations Consulting related experience within a Cloud Marketplace Ecosystem
•Skills in managing AWS, Microsoft Azure or Google Cloud Marketplace related partnership programs preferred
•Proven track record of increasing satisfaction, adoption, and retention of a technology platform and/or facilitating and supporting the sales process
•Technologically adept and business intelligence acumen-focused
•Outstanding communication, negotiation, and presentation skills
•Experience with Salesforce and Tableau
•Creative problem solver with an analytical mindset
•Ability to work individually and remotely while collaborating within a team environment
•Comfortable amid the ambiguous and demanding pace of a hyper-growth SaaS company

•Establish and maintain strong customer relationships with Executive-level Alliance, Sales, and Operations leaders
•Partner and collaborate with internal account teams to provide strategic oversight and ownership
•Collaborate closely with customers to understand their unique business goals and challenges in the cloud marketplace
•Drive business outcomes that help mitigate risks to customers' Cloud GTM and revenue success
•Evangelize Tackle’s Cloud GTM philosophy and expertise through coaching and training sessions
•Help customers understand their maturity and preparedness related to Cloud GTM
•Conduct in-depth market research to identify opportunities, threats, and competitive landscapes
•Establish recurring Executive Business Reviews focused on Cloud GTM goals and KPIs
•Act as the voice of the customer by sharing feedback across Product, Engineering, and internal teams
•Refine and share standard operating procedures, product tips, and other critical information
•Become an expert in how transactions are offered, booked, and fulfilled on Cloud Marketplaces