Requirements
- •2-5 years IT support experience
- •Basic Agile understanding
- •Experience building workflows or automation using APIs, scripting, or automation platforms
- •Experience integrating systems or automating cross-platform processes
- •Ability to analyze processes and design scalable, efficient solutions
- •Comfort reading and troubleshooting API documentation
- •Experience using service desk/ticketing software to receive/respond to requests
- •Understanding of Information Security fundamentals including phishing defense, passwords, VPN use on public networks
- •Experience with Google Workspace Administration, Gmail & Google Docs, Jira, Slack, Okta SSO, Zoom
What You'll Do
- •Implement automations via Okta, Slack, and/or Workato
- •Identify repetitive manual processes and own automation initiatives from design through implementation
- •Build and maintain automated workflows across SaaS platforms using APIs, scripting, and integration tools
- •Analyze helpdesk trends to proactively design automation that reduces recurring tickets
- •Document automation logic, system dependencies, and process maps
- •Respond to employee helpdesk requests including troubleshooting and suggesting workarounds
- •Escalate incidents to other experts when necessary
- •Communicate IT policies and processes to employees
- •Onboard new employees including setting up access and procuring hardware
- •Work on various projects such as software & hardware audits, new software testing & deployment, aligning employee groups across software packages
- •Order new & replacement equipment and manage loaner machines
- •Maintain ticketing systems, asset inventory, and IT knowledgebase documentation
About Articulate
Articulate develops a workplace training platform that provides online courses for management systems.
New York, NY, US
250 - 500
Education