United States
Remote
Junior
Full Time
2 days ago
💰$57,844 - $76,643
full-timenon-exemptsalesbusiness developmentremote possible
Requirements
- •Minimum two years of experience in a business development or sales support role
- •Excellent attention to detail and follow-through, with the ability to handle and prioritize high-volume activities without letting anything fall through the cracks
- •Adept at finding answers on the spot and handling uncertainty from customers and prospects
- •Solid computer skills, including in-depth experience with Salesforce.com; able to create, manage, and update lead, contact, and opportunity information with ease
- •Positive, energetic phone presence
- •Outstanding written and verbal communication skills
- •A can-do, positive attitude
- •Independence at managing the day-to-day volume, case assignment, and other duties as assigned or time allows
- •Thoughtful, trustworthy doer
- •BA or BS degree or equivalent experience
What You'll Do
- •Leverage the BANT Methodology to qualify leads to be worked by the Sales teams
- •Maintain coverage of live sales support communication paths during business hours: Incoming phone calls to the Articulate 800 number, incoming live chats to the website, and phone transfers from cross-functional teams
- •Reach out to prospects and customers to conduct scripted sales activities
- •Work cooperatively with other Articulate teams to deliver an exceptional customer experience
- •Answer basic questions from prospects and customers
- •Transfer more complex questions or situations to the appropriate frontline team
- •Track and gather evidence from calls and chats for high-priority customer issues or needs
- •Cultivate a broad and varied understanding and knowledge of Articulate 360 and Rise to provide efficient and competent assistance to customers in a live environment
- •Available during requested business hours, Monday – Friday, to respond to incoming sales inquiries (unless prior approval from management)
- •Other sales support duties as assigned
Nice to Have
- •Solid computer skills, including experience with core sales tools such as Salesforce, ZoomInfo, Outreach, and LinkedIn
- •Familiarity with the e-learning space and the product offerings for authoring tools and learning management systems
- •Fundamental understanding of lead and sales development best practices
- •Experience working in a remote environment
Benefits
- •Sales commissions based on individual performance
- •Company bonus based on company performance
- •Robust suite of benefits (details on company website)
About Articulate
Articulate develops a workplace training platform that provides online courses for management systems.
New York, NY, US
250 - 500
Education