United States
Remote
Senior
Full Time
28 days ago
💰$91,500 - $121,264
traininginstructional designprogram managementcustomer educatione-learning
Requirements
- •Bachelor’s or Master’s degree in education, instructional design, training, or a related field (or equivalent experience)
- •Significant experience (5+ years) in instructional design, customer education, or training program development
- •Demonstrated ability to design and deliver engaging, effective training content for diverse audiences
- •Strong facilitation and public speaking skills; able to confidently present to individuals, large groups, and executive stakeholders
- •Strategic thinker with the ability to identify organizational needs and design solutions that align with business goals
- •Excellent collaborator; able to work cross-functionally and build strong relationships internally and externally
- •Exceptional written and verbal communication skills, including the ability to craft clear narratives and build trust quickly
- •Highly organized, with strong project management skills and the ability to manage multiple complex initiatives with minimal supervision
- •High degree of comfort with technology; expert depth of knowledge in Rise and Storyline, e-learning tools and modern learning workflows preferred
- •Positive attitude, growth mindset, high empathy, and a team-first approach
- •Ability to travel
What You'll Do
- •Identify customer learning needs to inform and maintain the customer training roadmap
- •Design, build, and deliver training programs including webinars, workshops, onboarding experiences, and conference presentations
- •Develop scalable, high-quality learning assets such as tutorials, guides, examples, templates, and practice activities
- •Partner with revenue teams to understand customer priorities and incorporate them into training materials and learning journeys
- •Serve as a senior Articulate product and e-learning subject matter expert, providing accurate, actionable guidance across the customer lifecycle
- •Develop and deliver white-glove and executive-level VIP training programs tailored to strategic customers
- •Maintain all training content, customer-facing training sites, and program assets to ensure accuracy and consistency
- •Own project schedules for all training initiatives, tracking deliverables, milestones, timelines, and resources
- •Oversee the customer training site and ensure customer-facing content is up-to-date and well organized
- •Lead operational planning for events and workshops, including vendor management, timelines, review cycles, and facilitation readiness
- •Develop and maintain systems and processes for organizing training materials, assets, data, and documentation
- •Manage the internal review process for training materials, ensuring accuracy, alignment, and quality
- •Compile, analyze, and report training assessments and performance metrics to inform future program improvements
- •Represent Articulate as a senior-level product expert by delivering high-impact demonstrations, webinars, white-glove VIP sessions, and customer-facing assets that reflect expert knowledge of Articulate products and the broader e-learning industry
- •Serve as an internal guide and external ambassador on e-learning best practices, product positioning, and workflow optimization
- •Provide enablement support for sales, customer success, and marketing teams to ensure product messaging is accurate and customer-informed
- •Serve as a conduit between customers and internal teams, ensuring customer perspectives inform product, messaging, and training decisions
- •Participate in beta testing of Articulate products; assess customer impact and provide feedback that reflects real-world usage and learning needs
- •Build strong relationships with customers and influential community members to maximize engagement and identify emerging needs
- •Collaborate with marketing, sales, and customer success enablement teams to share insights, refine messaging, and align programs with customer workflows and business outcomes
Benefits
- •Bonus eligible
- •Robust suite of benefits
About Articulate
Articulate develops a workplace training platform that provides online courses for management systems.
New York, NY, US
250 - 500
Education