Remote - US
Remote
Mid Level
Full Time
1 day ago
💰$ 135,000 - $ 153,000
remotecustomer educationprogram manager
Deadline: Thursday, June 18, 2026
Requirements
- •Know Ashby well and understand its workflows
- •Ability to translate Ashby knowledge into coaching and content
- •Experience teaching something complex live or through writing
- •Ability to juggle multiple projects
- •Strong writing skills
- •Comfortable recording voiceovers
- •Ability to own work end-to-end from problem framing through build and launch
- •Ability to work well with subject matter experts
- •Good judgment about scope and format of educational content
What You'll Do
- •Own net-new customer education work from concept through publication, including courses, playbooks, recordings, and other learning assets
- •Define the goal and shape of each learning asset, gather SME input, design the approach, and build it
- •Refresh and improve existing Academy content
- •Translate complex workflows into clear, practical, outcome-oriented education
- •Partner cross-functionally with CS, Product, PMM, and RecOps Consultants to identify education opportunities
- •Contribute to systems, standards, and workflows to help Customer Education scale
- •Explore adjacent formats like tutorials, in-app guidance, and just-in-time learning moments
- •Manage 2-3 new courses or major playbooks per quarter plus ongoing refreshes and maintenance
- •Build new Academy courses, practical playbooks, record voiceovers, audit and refresh courses, partner with SMEs, experiment with lighter-weight formats
Benefits
- •Time to do high quality work without quick hacks
- •Work with a product customers are excited about
- •10-year exercise window for stock options
- •Unlimited PTO with four weeks recommended per year
- •Twelve weeks of fully paid family leave in the US
- •$100/month education budget with larger development opportunities supported
- •Extended health benefits for employee and dependents
- •Generous equipment, software, and office furniture budget
About Ashby
Ashby develops human resource software to assist companies with hiring and manpower management.
San Francisco, CA
100-250
HR & Recruiting