Remote - US
Remote
Senior
Full Time
29 days ago
💰$ 145,000 - $ 170,000
remoteB2B SaaSenterprisecustomer successstrategic customer success manager
Deadline: Friday, June 12, 2026
Requirements
- •At least five years of customer success experience in B2B SaaS
- •Experience supporting implementation and adoption of complex technologies
- •Comfortable managing a book of ~20 strategic customers exceeding $2m in total ARR
- •Experience working with cross-functional stakeholders across Sales, Marketing, Product, and Operations
- •Experience with technically complex products and strong curiosity to understand details
What You'll Do
- •Guide Ashby's biggest customers focusing on improved product adoption and increased customer health
- •Manage a book of ~20 strategic customers exceeding $2m in total ARR
- •Develop relationships across a broad set of stakeholders
- •Support existing teams to drive adoption and retention
- •Work closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations
- •Become a product and industry expert to enable customers to make the best use of Ashby
- •Tailor configuration, drive product adoption, and craft training to address customer challenges
- •Iterate on playbooks and help create repeatable processes for the team
- •Send crisp follow-up emails and maintain real-time CRM updates
- •Use data to improve work processes
Nice to Have
- •Experience as a recruiter, hiring manager, or interviewer
Benefits
- •Time to do things the right way with emphasis on high quality work
- •10-year exercise window for stock options
- •Unlimited PTO with four weeks recommended per year
- •Twelve weeks of fully paid family leave in the US
- •Generous equipment, software, and office furniture budget
- •$100/month education budget with manager approval for expensive items
- •Top-tier health insurance in the US with 100% premiums covered by Ashby
- •3% 401k match in the US
About Ashby
Ashby develops human resource software to assist companies with hiring and manpower management.
San Francisco, CA
100-250
HR & Recruiting