Remote - North America
Remote
Mid Level
Full Time
11 days ago
💰$ 80,000 - $ 120,000
remotecustomer successstartupmid-level
Requirements
- •At least 2 years of experience as a full-time Startup Customer Success Manager, Account Manager, or Program Manager
- •2+ years of customer-facing experience supporting a complex and rapidly evolving product
- •Ability to become a subject matter and product expert to deliver excellent customer experiences
- •Skilled at defining the scope of problems and creating comprehensive solutions independently and collaboratively
- •Keen attention to detail in communication, ensuring thorough, clear, and empathetic responses
- •Strong written and verbal communication skills with diverse user groups
- •Curious and proactive in addressing customer needs and improving workflows
What You'll Do
- •Create high-quality onboarding materials, documentation, and e-webinars to enable customers to get up and running independently
- •Assist customers via email and customer calls as needed
- •Take ownership of a book of customers as the main point of contact
- •Manage medium and large projects core to the team's operations, such as building in-app onboarding experiences, creating webinar series and recorded content, and building retention best practices
- •Partner long-term with customers including ongoing engagement to drive best practices in revenue retention and customer success
- •Balance customer interactions with project work to drive positive outcomes
Benefits
- •10-year exercise window for stock options
- •Unlimited PTO with four weeks recommended per year
- •Twelve weeks of fully paid family leave in the US
- •Generous equipment, software, and office furniture budget
- •$100/month education budget with manager approval for more expensive items
- •Top-notch health insurance for US employees and dependents with premiums covered by the company
About Ashby
Ashby develops human resource software to assist companies with hiring and manpower management.
San Francisco, CA
100-250
HR & Recruiting