Remote - US•Remote - Canada
Remote
Senior
Full Time
💰$ 155,000 - $ 180,000
EnterpriseProfessional ServicesCustomer SuccessRemote
Requirements
- •5+ years of experience in Enterprise SaaS across one or more of: Solutions Consulting, Professional Services, or Management Consulting
- •Strong ability to diagnose business processes and translate them into scalable technical solutions
- •Experience with complex, multi-stakeholder deals with meaningful implementation components
- •Comfort navigating collaboration with both pre-sales and post-sales teams
- •Excellent communication skills, with the ability to influence executives and align cross-functional teams
- •Strong judgment and ability to balance customer needs, business outcomes, and operational feasibility
What You'll Do
- •Act as a trusted advisor to help prospective customers understand how to successfully implement Ashby
- •Partner with Account Executives and Solutions Engineers to scope and design implementation approaches for complex enterprise opportunities
- •Translate prospective customer needs and constraints into a tailored path to go-live, including an implementation strategy, success milestones, and services offerings required to support the customer
- •Align customer stakeholders (including executives) on desired outcomes, timelines, and responsibilities
- •Create, negotiate, and execute Statements of Work (SOWs) aligned with Professional Services best practices and offerings that accurately the required scope, effort, and sequencing
- •Participate in the Sales handoff to ensure effective transition of recommendations and expectations to the post-sales team
- •Ensure alignment between pre-sales commitments and post-sales execution by participating in kickoff calls for customers with complex or highly custom recommended approaches
- •Identify patterns across opportunities and use these to refine the Enterprise Sales motion in partnership with Leadership
- •Refine how and when services are introduced and scoped within the sales cycle
- •Contribute to playbooks, frameworks, and assets that improve how services are sold and delivered
Benefits
- •Time to do things the right way with emphasis on high quality work
- •Selling a product that prospects and customers are truly excited about
- •Competitive compensation
- •10-year exercise window for stock options
- •Unlimited PTO with four weeks recommended per year
- •Twelve weeks of fully paid family leave in the US
- •Generous equipment, software, and office furniture budget
- •$100/month education budget with manager approval for more expensive items
About Ashby
Ashby develops human resource software to assist companies with hiring and manpower management.
San Francisco, CA
100-250
HR & Recruiting