Remote - US•Remote - Canada
Remote
Mid Level
Full Time
15 days ago
💰$ 75,000 - $ 122,000
remotesupport engineercustomer successtechnical supportAPI integrations
Requirements
- •Strong understanding of software applications, Internet protocols, troubleshooting, and automation via scripting
- •Excellent verbal and written communication skills
- •Ability to explain technical concepts to non-technical users
- •Detail-oriented in documenting reproduction steps and technical issues
- •Passion for delivering outstanding customer service
- •Ability to work effectively both independently and within a team
- •Proactive problem-solving approach
- •Adaptability to dynamic environments and product updates
What You'll Do
- •Diagnose and resolve technical issues to ensure high customer satisfaction
- •Investigate and resolve integration issues, API inquiries, and bug reports
- •Identify patterns in customer inquiries to drive product improvement
- •Assist with creating and maintaining documentation and enablement materials
- •Collaborate with Engineering and Support teams to address complex issues
- •Provide exceptional customer service and support
- •Share knowledge with Support team to enhance platform understanding
- •Gather and relay customer feedback to inform product development
Nice to Have
- •Strong technical background in API integrations
- •Experience analyzing logs and code to solve complex problems
- •Experience working closely with engineering teams
Benefits
- •Competitive salary and equity
- •10-year exercise window for stock options
- •Unlimited PTO with four weeks recommended per year
- •Twelve weeks of fully paid family leave in the US
- •Generous equipment, software, and office furniture budget
- •$100/month education budget with manager approval for expensive items
- •Top-notch health insurance for US employees and dependents with premiums covered
About Ashby
Ashby develops human resource software to assist companies with hiring and manpower management.
San Francisco, CA
100-250
HR & Recruiting