Remote - North America•Remote - US•Remote - Canada
Remote
Senior
Full Time
7 days ago
💰$ 200,000 - $ 250,000
remoteleadershipcontract managementrenewalsB2B SaaScustomer success
Deadline: Monday, March 16, 2026
Requirements
- •Experience owning renewals, retention, and NRR in a scaling B2B SaaS environment
- •Experience leading an Account Management function, Renewals or Contract Management team
- •Experience hiring, coaching, and driving performance management
- •Ability to think in systems and build scalable commercial frameworks
- •Strong cross-functional partnership skills especially with Sales, Finance, Legal, and RevOps
- •Ability to balance customer empathy with business rigor
What You'll Do
- •Lead and scale a centralized global Contract Management team
- •Hire, coach, and develop managers and individual contributors
- •Refine performance metrics and accountability mechanisms tied to NRR, GRR, forecast accuracy, and pricing discipline
- •Foster a culture of ownership, accountability, and principled decision-making
- •Surface renewal insights that inform go-to-market strategy, pricing decisions, and customer lifecycle improvements
- •Own renewal outcomes across all customer segments including retention, seat growth, and expansion at renewal
- •Ensure renewals are executed consistently and predictably
- •Partner closely with Sales to coordinate expansion opportunities at renewal
- •Own the evolution of renewal tooling, workflows, and forecasting rigor
- •Build scalable renewal processes cross functionally
- •Partner with Revenue Operations, Finance, Contract Strategy, and Sales to maintain pricing guardrails, discounting frameworks, and approval workflows
- •Maintain consistency and rigor in commercial decisions while enabling flexibility
- •Uphold strong pricing discipline as company scales upmarket
- •Oversee complex renewal motions including multi-year agreements and procurement-heavy renewals
- •Ensure team can lead enterprise renewal negotiations including procurement processes and executive stakeholder alignment
About Ashby
Ashby develops human resource software to assist companies with hiring and manpower management.
San Francisco, CA
100-250
HR & Recruiting