Remote - North America
Remote
Mid Level
Full Time
8 days ago
💰$ 120,000 - $ 140,000
remotecontract managementcustomer successsales collaborationrenewal managementmid-market accounts
Deadline: Friday, March 13, 2026
Requirements
- •Strong background in sales, customer success, and renewal management
- •Proven ability to drive contract renewals and enhance customer relationships
- •Excellent communication skills over phone and email
- •Ability to navigate high pressure situations with professionalism
- •Detail-oriented with strong fact-checking and record-keeping skills
- •Adaptable and continuously learning
- •Excellent cross-functional collaboration skills
- •Ability to find creative solutions for complex situations
- •Display empathy and value transparency
- •Comfortable managing own schedule with high accountability
What You'll Do
- •Guide customers through renewal processes
- •Manage customer renewals and advanced contract questions
- •Collaborate with internal teams including Customer Success, Sales, and Product
- •Identify key internal stakeholders and coordinate internal collaboration
- •Negotiate complex contracts with a creative approach
- •Assist scaling mid-market companies to leverage product at renewal
- •Build and maintain trust with customers
- •Manage day-to-day administrative tasks such as customer outreach, generating order forms, and CRM maintenance
- •Understand and communicate contract terminology to customers
Nice to Have
- •Rich product knowledge to support customer conversations
- •Experience with contract terminology and negotiation
Benefits
- •Competitive salary and equity
- •10-year exercise window for stock options
- •Unlimited PTO with four weeks recommended per year
- •Twelve weeks of fully paid family leave in the US
- •Generous equipment, software, and office furniture budget
- •$100/month education budget with manager approval for more expensive items
- •Top-notch health insurance for US employees and dependents with premiums covered
About Ashby
Ashby develops human resource software to assist companies with hiring and manpower management.
San Francisco, CA
100-250
HR & Recruiting