Remote - US•Remote - Canada
Remote
Mid Level
Full Time
6 days ago
remoteB2B SaaScustomer successimplementation specialistmid-market
Requirements
- •Extensive experience leading implementation and onboarding projects in high growth B2B SaaS environments
- •Experience with complex, multi-module SaaS systems
- •Understanding of shared configuration and data models
- •Comfortable with analytics, conditional logic, and relational data
- •Strong customer centricity and ability to tailor implementations
- •Experience in change management processes
- •Ability to advise customers on best practices
- •Critical thinking and solutions orientation
- •Effective cross-functional collaboration skills
- •Willingness to travel less than 10%
What You'll Do
- •Manage and execute end-to-end implementation of Ashby’s solution for Mid-Market and smaller enterprise customers
- •Develop and execute implementation plans to ensure positive customer experience and expedited time to value
- •Support customers to get up and running swiftly with Ashby to achieve desired outcomes
- •Lead implementation and onboarding projects in high growth B2B SaaS environments
- •Define scope, align stakeholders, communicate project plans, and deliver results against agreed expectations
- •Keep teams on track to meet milestones in a remote first setting
- •Travel less than 10% for customer engagements
- •Tailor implementations to meet specific customer requirements
- •Build strong customer relationships by maintaining high engagement and communication
- •Navigate change management processes and help customers adapt to new systems
- •Advise customers on best practices for optimal software value
- •Proactively address customer opportunities and improve processes
- •Partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress
Nice to Have
- •Ashby knowledge
Benefits
- •Time to do things the right way with emphasis on high quality work
- •Selling a product that prospects and customers are excited about
- •Competitive compensation
- •10-year exercise window for stock options
- •Unlimited PTO with four weeks recommended per year
- •Twelve weeks of fully paid family leave in the US
- •Generous equipment, software, and office furniture budget
- •$100/month education budget with manager approval for more expensive items
About Ashby
Ashby develops human resource software to assist companies with hiring and manpower management.
San Francisco, CA
100-250
HR & Recruiting