Customer Success Retention Advisor (Bilingual English/Spanish)

United States•TELECOMMUTE•Florida, United States

Remote

Mid Level

Full Time

💰$40,000 - $50,000

bilingualEnglishSpanishremotecustomer successretentionaccount management

Requirements

•Proven experience in customer success, retention/reactivation, or account management
•Experience with CRM software like Salesforce, Zowie, Google Suite
•Excellent communication, persuasion, and negotiation skills
•Ability to build strong, long-term relationships with B2B clients
•Strong problem-solving abilities with a positive and proactive attitude
•Demonstrable experience and success in organization and time management
•Fluency or native in Spanish
•Location in Texas or Florida preferred

•Proactively engage with customers to enhance their experience and prevent churn
•Drive account reactivation through outbound communications
•Implement retention strategies to keep customers engaged
•Support customers at key moments in their journey through reactive and proactive outreach
•Identify upselling and cross-selling opportunities
•Manage customer relationships and conduct satisfaction conversations
•Provide product support and manage payment issues
•Handle account reactivations

•Remote work with flexible work schedules
•$50/month home phone/internet reimbursement
•Comprehensive health, dental, and vision coverage with UHC
•Company paid STD and LTD, and Basic Life Insurance up to $250,000
•FSA/HSA with Booksy contributions
•Accident/Hospital/Critical Illness voluntary plans
•401k with 50% match up to 8% contributions and 3-year vesting
•PTO - unlimited for exempt employees with manager approval, 160 hours/year for non-exempt
•12 holidays observed
•12 weeks paid parental leave
•Employee Assistance Program (EAP)
•Voluntary Pet Insurance through Fetch
•Financial wellness tools through SoFi and Ladder
•Discounts via Perkspot
•Booksy benefit $50 per month to use on services in app