New York United States•TELECOMMUTE•New York, New York, United States
Remote
Mid Level
Full Time
17 days ago
💰$25/hour
Vietnamese speakingremotecustomer successaccount management
Requirements
- •Bilingual proficiency in Vietnamese
- •3+ years of experience in account management or customer success with Vietnamese customers
- •Strong understanding of customer onboarding and support
- •Excellent communication, facilitation, and storytelling skills
- •Ability to influence without authority and build trust across teams and regions
- •Analytical mindset with experience measuring adoption and engagement metrics
What You'll Do
- •Manage a portfolio of high value customers to ensure smooth onboarding, ongoing support, and active engagement
- •Maintain high levels of revenue retention and generate business opportunities
- •Build trust and navigate local business culture and hierarchies
- •Provide exceptional customer support across multiple channels
- •Resolve incoming inquiries and concerns promptly
- •Conduct onboarding of providers to increase online bookings
- •Educate providers on platform functions
- •Perform outbound contacts focused on customer and revenue retention
- •Deliver seamless and positive customer experience
- •Identify expansion opportunities by aligning product roadmap with market trends
- •Generate new sales and build lasting relationships
- •Attend meetings with potential high value providers
- •Collaborate with marketing to ensure localized collateral reflects business community values
Benefits
- •Remote work with $50/month home phone/internet reimbursement
- •Comprehensive health, dental, and vision coverage with UHC
- •Company paid STD and LTD, and Basic Life Insurance at 1x salary up to $250,000
- •FSA/HSA's available with Booksy contributing $1,000/$2,000 to the HSA
- •Accident/Hospital/Critical Illness voluntary plans available
- •401k with 50% match up to 8% of contributions paid annually and 3-year vesting period
- •PTO - unlimited with manager approval for exempt employees, 160 hours/year for non-exempt
- •12 holidays observed
- •12 weeks of paid parental leave
- •Employee Assistance Program (EAP)
- •Voluntary Pet Insurance through Fetch
- •Financial wellness tools through SoFi and Ladder
- •Discounts via Perkspot
- •Booksy benefit $50 per month to use on services in app
About Booksy
Booksy is a booking platform that links local customers with professionals in the beauty, wellness, and health industries.
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Marketplace