Customer Success Onboarding Advisor US (Bilingual English/Spanish)

United States•TELECOMMUTE

Remote

Mid Level

Full Time

bilingualremotecustomer successonboardingUS market

Requirements

•Experience in Onboarding, Customer Success, Sales or similar roles
•Customer-oriented with excellent listening, persuasion, and speaking skills
•Fluent in both English and Spanish
•Meticulous and organized to respond quickly and effectively to customer needs
•Experience reaching out proactively via phone, email, or WhatsApp to drive activation milestones
•Positive and proactive attitude, commitment, and ownership of work
•Team player

•Ensure successful account activation for new B2B clients
•Deliver training sessions to new clients following the sale
•Help clients set up their Booksy account according to their specific needs
•Provide regular follow-up and support throughout the first month of subscription
•Build strong relationships with B2B clients in the US market
•Provide expert guidance on application functionality
•Execute proactive call and contact strategy to maximize reach and engagement with newly signed providers

•Remote work with $50/month home phone/internet reimbursement
•Comprehensive health, dental, and vision coverage with UHC
•Company paid STD and LTD, and Basic Life Insurance at 1x salary up to $250,000
•FSA/HSA's available with Booksy contributions
•Accident/Hospital/Critical Illness voluntary plans available
•401k with 50% match up to 8% of contributions paid annually and 3-year vesting period
•PTO - unlimited with manager approval for exempt employees, 160 hours/year for non-exempt employees
•12 Holidays observed
•12 weeks of paid Parental Leave
•Employee Assistance Program (EAP)
•Voluntary Pet Insurance through Fetch
•Financial wellness tools through SoFi and Ladder
•Discounts via Perkspot
•Booksy benefit $50 per month to use on services in the app