US•United States
Remote
Senior
Full Time
3 months ago
💰$140,000 - $155,000
B2B SaaSEnterprise AccountsCustomer Success ManagerCI/CDDevOpsRemote
Requirements
- •5+ years in Customer Success, strategic account management, or senior post-sale role at a B2B SaaS company
- •Direct experience at a CI/CD, DevOps, developer tools, or technical infrastructure SaaS company
- •Track record of driving retention and expansion outcomes on a named Enterprise book
- •Exceptional executive communication and presence
- •Ability to handle objections, navigate complicated discussions, and drive alignment
- •Experience orchestrating across Sales, Solutions, Support, Product, and Marketing
- •Strong commercial instincts
- •Strong autonomous operator comfortable building in a founding-team environment
What You'll Do
- •Own the post-sale state of a portfolio of named Enterprise accounts as the customer’s single accountable partner at Buildkite
- •Drive measurable business outcomes from the Buildkite investment by aligning each account’s success plan to the customer’s core engineering and business goals
- •Act as the central Buildkite resource on the account, mobilizing Account Executives, Technical Account Managers, Solutions, Product, and Support
- •Determine when and how to engage each account based on the value it returns to the customer
- •Shape the playbooks, processes, and operating model of a founding CS function and mentor future hires
- •Cultivate and maintain trusted relationships with customer C-suite, VP, Director, and program-owner stakeholders
- •Translate technical adoption and platform health into business outcomes for executive sponsors
- •Lead Executive Business Reviews with AE and TAM
- •Amplify the voice of the customer inside Buildkite
- •Navigate complex internal and customer organizations to drive consensus and align stakeholders
- •Maintain a live view of technical, commercial, support, and relationship signals across portfolio
- •Partner with Account Executive on renewal strategy
- •Identify and source expansion opportunities through Customer-Sourced Qualified Lead process
- •Partner with Technical Account Manager on onboarding and sustain joint CSM/TAM cadence
Nice to Have
- •Hands-on familiarity with Buildkite or comparable CI/CD platforms (Jenkins, GitHub Actions, CircleCI, Harness, GitLab CI)
- •Experience partnering with Technical Account Managers or Solutions Architects in separated technical and relationship roles
- •Familiarity with CS platforms (Vitally, Catalyst, Gainsight, Totango) and modern revenue stacks (Salesforce, Avoma, ChartMogul)
- •Background contributing to or building out a CS function from an early stage
Benefits
- •Remote-first culture and support for work-life balance
- •Competitive compensation and benefits package
- •Meaningful work alongside innovative engineering teams
- •Opportunities for professional growth, learning, and career development
- •Supportive, collaborative team culture
About Buildkite
Buildkite is a platform for running fast, secure, and scalable continuous integration pipelines on your own infrastructure.
Fitzroy, Australia
100 - 250
Developer Tools