Canada, United States•Canada•United States
Remote
Senior
Full Time
25 days ago
Technical Account ManagerCustomer SuccessCI/CDDevOpsRemote
Requirements
- •3+ years in a Technical Account Manager, Customer Success Architect, Solutions Architect, Solutions Engineer, or equivalent post-sale technical advisory role
- •Deep hands-on experience with CI/CD platforms — Buildkite is a strong plus; Jenkins, GitHub Actions, CircleCI, TeamCity, or similar required
- •A strong technical foundation in DevOps tooling — Terraform, Kubernetes, and cloud platforms (AWS, GCP, or Azure)
- •Practical scripting ability in Bash, Ruby, Go, JavaScript, or Python
- •Exceptional communication skills — ability to engage VP Engineering and CTO-level stakeholders on technical strategy, and translate that same conversation clearly for hands-on engineering teams
- •Commercial awareness — you understand how your work connects to renewal health, churn risk, and expansion, and you operate effectively alongside the people who own those outcomes
- •A high tolerance for ambiguity — you create structure and clarity in complex customer environments where ownership is unclear and the right path forward isn’t obvious
- •Experience mentoring junior colleagues and contributing to team-wide capability uplift
What You'll Do
- •Serve as the primary technical point of contact post-sale across a portfolio of high-value enterprise customers, from pre-sales handover through the full lifecycle
- •Lead onboarding, guide integration architecture, and drive deep Buildkite adoption across complex engineering environments
- •Conduct delivery reviews and executive briefings with VP Engineering and CTO-level stakeholders, translating platform findings into strategic business context
- •Proactively identify technical risks, blockers, and expansion opportunities across your portfolio and surface them to the right teams
- •Work alongside AEs and CSMs to provide the technical credibility that supports renewals and expansion — contributing context and risk assessment without holding commercial ownership
- •Advocate for customers internally, translating portfolio-wide patterns into concrete product feedback and roadmap input
- •Build and contribute to technical playbooks and onboarding frameworks, and mentor junior TAMs to raise the bar across the team
Nice to Have
- •Mobile CI/CD experience — iOS and Android build pipelines including Xcode, Fastlane, and Gradle
- •Experience with large-scale monorepo architectures or complex multi-team pipeline configurations
- •Prior experience in a high-growth SaaS or developer tools company
- •Familiarity with AI-assisted development tooling and how engineering teams are integrating AI into their build and delivery workflows
Benefits
- •Remote-first culture and support for work-life balance
- •Competitive compensation and benefits package
- •Meaningful work alongside some of the most innovative engineering teams in tech
- •Opportunities for professional growth, learning, and career development
- •A supportive, collaborative team culture where your ideas and expertise matter
About Buildkite
Buildkite is a platform for running fast, secure, and scalable continuous integration pipelines on your own infrastructure.
Fitzroy, Australia
100 - 250
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