Canada
Remote
Senior
Full Time
about 2 months ago
DevOpsSupport EngineerRemoteCI/CDCloudCustomer Support
Requirements
- •Deep commitment to delivering world-class support with empathy and patience
- •Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang
- •Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes
- •Confident in independently tackling complex technical issues and guiding customers to solutions
- •Able to work independently and take initiative to drive proactive improvements
- •Skilled at articulating technical detail clearly to customers and internal teams across distributed environments
What You'll Do
- •Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers
- •Provide support through Slack, Zoom, Email, Plain, and Community Forum
- •Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience
- •Design and implement proactive solutions that prevent future support issues
- •Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities
- •Publish documentation updates and proactive communications that improve the customer journey
- •Act as an advocate for customers, ensuring their feedback influences internal improvements
- •Improve and simplify support workflows to help the team work more effectively
- •Share learnings from customer work to strengthen collaboration with Product and Engineering
- •Mentor peers and foster an inclusive, supportive environment within the team
Benefits
- •Competitive compensation, including salary, equity, and benefits package
- •Flexible, remote-first culture
- •Opportunities for professional growth and advancement
- •Help shape a proactive, world-class support function for enterprise customers
- •An inclusive, innovative culture where your ideas make a real impact
About Buildkite
Buildkite is a platform for running fast, secure, and scalable continuous integration pipelines on your own infrastructure.
Fitzroy, Australia
100 - 250
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