US•United States
Remote
Senior
Full Time
21 days ago
💰$160,000 - $170,000
B2B SaaSCustomer SuccessStrategic Account ManagementCI/CDDevOpsRemote
Requirements
- •8+ years in Customer Success, Strategic Account Management, or post-sale strategic relationship roles at top-tier B2B SaaS companies
- •At least 3 years operating at the Sr. CSM level or equivalent
- •Experience owning multi-million ARR, complex multi-stakeholder, multi-BU strategic customer relationships
- •Exceptional executive presence and communication with C-suite, CTO, and board-level engagement
- •Demonstrated impact on team and function through playbooks, mentorship, and cross-functional initiatives
- •Direct experience in CI/CD, DevOps, or developer infrastructure SaaS
- •Strong commercial fluency including pricing, packaging, and economics of named-account coverage
- •Ability to operate as both an individual contributor and function leader
What You'll Do
- •Own end-to-end relationships on Buildkite's most strategic accounts
- •Drive measurable business outcomes aligned to enterprise-wide goals
- •Mobilize internal teams across complex accounts
- •Calibrate engagement cadence with senior stakeholders
- •Contribute to strategic direction of Customer Success function
- •Drive C-suite, CTO, and board-level engagement
- •Translate platform investment into business outcomes
- •Lead Executive Business Reviews with AE and TAM
- •Amplify voice of strategic customers internally
- •Navigate complex internal and customer organizations
- •Define playbooks, KPIs, and engagement standards for CS team
- •Mentor and develop CSMs and Sr. CSMs
- •Lead cross-functional initiatives across CS, Product, Sales, and Marketing
- •Set standards for risk identification, renewal strategy, and expansion sourcing
Nice to Have
- •Hands-on familiarity with Buildkite or comparable CI/CD platforms (Jenkins, GitHub Actions, CircleCI, Harness, GitLab CI)
- •Player/coach experience with team leadership in an IC capacity
- •Experience leading or shaping a CS function from an early stage at a developer-infrastructure or B2B SaaS company
- •Experience partnering with Technical Account Managers or Solutions Architects in separated technical and relationship roles
- •Familiarity with CS platforms (Vitally, Catalyst, Gainsight, Totango) and modern revenue stacks (Salesforce, Avoma, ChartMogul)
Benefits
- •Remote-first culture and support for work-life balance
- •Competitive compensation and benefits package
- •Meaningful work alongside innovative engineering teams
- •Opportunities for professional growth, learning, and career development
- •Supportive, collaborative team culture
About Buildkite
Buildkite is a platform for running fast, secure, and scalable continuous integration pipelines on your own infrastructure.
Fitzroy, Australia
100 - 250
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