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    Technical Account Manager

    Camunda
    Canada
    Remote
    Senior
    Full Time
    11 days ago
    💰CAD 159,400 - CAD 262,100
    #LI-AG1#LI-Remote#Canada

    Requirements

    • Ability and/or willingness to use the product
    • At least 3 years experience as Solution Architect, Technical Account Manager or similar role
    • Strong background in architecting and deploying large distributed systems
    • Technical skills including Kubernetes (CKAD or CKA level)
    • Experience with high-level programming languages (Java, C#, Python, etc.)
    • Proven experience with large scale deployments on AWS, Azure, GCP or OpenShift
    • Familiarity with APIs, event-driven systems, microservices, IAM/security, and observability tooling
    • Exposure to modern AI technologies such as LLMs, RAG architectures, vector databases, AI agents, MCP integrations, prompt workflows, or GenAI frameworks
    • Understanding of AI infrastructure considerations including model hosting, latency, governance, security, cost management, and production reliability
    • Strategic thinking and innovative problem-solving aptitude
    • Experience providing advisory services to technical and business stakeholders
    • Proven track record in building and maintaining strong relationships with stakeholders
    • Willingness to spend up to ~30% time on-site with accounts

    What You'll Do

    • Partner closely with strategic customers to turn process orchestration vision into measurable business value
    • Navigate technical challenges and provide expert guidance
    • Ensure smooth adoption of the platform at scale
    • Build lasting relationships and accelerate customer outcomes
    • Help customers understand process orchestration in modern AI ecosystems
    • Team up with other TAMs and lead customers through adoption journey
    • Conduct technical deep dives into platform architecture
    • Guide creation and execution of tailored technical adoption plans
    • Deliver hands-on technical guidance and advisory services
    • Advise on modern architecture patterns involving AI-enabled automation and cloud infrastructure
    • Help evaluate AI tools and autonomous workflows for business value
    • Conduct platform and solution health checks and manage escalations
    • Foster collaborative relationships with cross-functional teams
    • Spend time on-site with accounts for key milestone interactions

    Nice to Have

    • Experience in enterprise automation, business process management, process orchestration, or robotic process automation
    • Experience integrating AI capabilities into enterprise systems or workflows
    • Familiarity with agentic workflows, A2A coordination patterns, or orchestration frameworks
    • Relevant industry certifications (CKAD, CKA, AWS Certified Solutions Architect, Azure Solutions Architect Expert, etc.)
    • Familiarity with Camunda products

    Benefits

    • Remote and flexible work with home office budget and co-working space support
    • Flexible time off
    • Annual Kickoff events and team offsites
    • Camundi Connection Budgets for meetups and local gatherings
    • Access to locally tailored healthcare and global mental wellbeing support
    • Live Well Lifestyle Spending Account with up to €1,000 annually from 2027
    • Retirement and pension plans with company contributions
    • Life and disability insurance where relevant
    • Up to $/€/£1,000 per year for self-driven learning (courses, certifications, books)

    About Camunda

    Camunda enables organizations to orchestrate and automate processes to overcome complexity, increase efficiency, and operationalize AI.

    Berlin, Germany
    500-1000
    IT Services & Consulting