Technical Account Manager - AMER

Remote

Mid Level

Full Time

20 days ago

💰$150,100 - $279,600

remotetechnical account managercustomer successenterprise automation

Requirements

•Ability and/or willingness to use Camunda product
•At least 3 years experience as a Solution Architect, Technical Account Manager or a similar role
•Strong background in architecting and deploying large distributed systems for mission-critical applications
•Relevant technical skills such as Kubernetes on CKAD or CKA level
•Hands on experience with at least one high-level programming language (Java, C#, Python, ..) and corresponding enterprise software frameworks
•Proven experience with large scale deployments on AWS, Azure, GCP or Openshift
•A proven aptitude for strategic thinking, innovative problem-solving, and tailoring software solutions to meet unique customer challenges and requirements
•Hands-on experience in providing advisory services to technical and business stakeholders with the ability to communicate complex concepts clearly and persuasively to diverse audiences
•Proven track record in building and maintaining strong, trusted relationships with technical and business stakeholders on all seniority levels
•Willingness to spend time on-site with accounts (depending on account assignments, up to 75% during certain periods)

•Team up with other TAMs in Camunda’s largest and most strategic enterprise customers and become the trusted advisor for them; leading them through all stages of their Camunda adoption journey
•Technical deep dive into platform architecture related aspects of the overall TAM service portfolio
•Guide the creation and execution of tailored technical adoption plans, designed to maximize business outcomes and ensure long-term success
•Deliver hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders – from onboarding through ongoing operations
•Identify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally
•Foster strong, collaborative relationships with cross-functional Camunda teams such as Customer Success Managers, Consulting, Support, Product, Engineering, Sales and Pre-Sales to drive measurable customer outcomes at scale
•Regularly spend time on-site with accounts for key milestone interactions to deepen partnerships and accelerate strategic initiatives

•Experience in enterprise automation, business process management, process orchestration, or robotic process automation
•Relevant industry certifications (CKAD, CKA, AWS Certified Solutions Architect, Azure Solutions Architect Expert, etc.)
•Familiarity with Camunda products

•Remote & Flexible work from anywhere with home office budget, co-working space support, and flexible time off
•In Person Connection through Annual Kickoff, team offsites, and Camundi Connection Budgets including meetups and local gatherings
•Health & Wellbeing with locally tailored healthcare, Modern Health for global mental wellbeing, and Live Well Lifestyle Spending Account (LSA)
•Financial Security with retirement and pension plans, life and disability insurance where relevant
•Professional Growth with up to $/€/£1,000 per year for self-driven learning: courses, certifications, books