Senior Escalation Support Engineer - EMEA

Remote

Senior

Full Time

12 days ago

💰$96,800 - $248,500

remoteseniorcustomer supporttechnical supportjavacamunda

Requirements

•4 or more years of technical experience with Camunda or similar products
•Hands-on experience with Java/J2EE
•Ability to troubleshoot Java/Spring based applications
•Ability to build simple Java/Spring boot projects to replicate issues
•Experience with build automation tools such as Maven or Gradle
•Working knowledge of Docker, Kubernetes, Helm Chart, REST web services, Elasticsearch
•Experience with relational databases such as Postgres, MySQL, or SQL Server and ability to write simple SQL queries
•SaaS/Cloud product support experience
•Aptitude for quickly understanding complex technical issues and customer expectations
•Outstanding communication skills including ability to match customer communication style and de-escalate stressful situations

•Advanced troubleshooting of complex technical issues
•Collaborate with engineering, product, and support teams
•Identify root causes of critical issues and improve processes to prevent recurrence
•Serve as point of contact for high-severity or escalated customer cases
•Provide critical issue response via live customer calls

•Remote and flexible work with home office budget and co-working space support
•Flexible time off
•Annual Kickoff events and team offsites
•Camundi Connection Budgets for meetups and local gatherings
•Access to locally tailored healthcare
•Modern Health for global mental wellbeing
•Live Well Lifestyle Spending Account (LSA) with up to €1,000 annually from 2027
•Retirement and pension plans with company contributions
•Life and disability insurance where relevant
•Up to $/€/£1,000 per year for self-driven learning including courses, certifications, and books