Home based - Worldwide•Remote Based
Remote
Senior
Full Time
about 1 month ago
remotecustomer successteam managementSaaStechnologyglobal
Requirements
- •Excellent academic results at school and university
- •Bachelor’s or equivalent degree in Business, Communication or STEM subject
- •Knowledge and passion for Customer Success, revenue management and technology
- •Experience in SaaS or software industries
- •Proven track record of delivering exceptional Customer Success results
- •Commitment to continuous learning and improvement
- •Creative problem-solving and cross-team collaboration skills
- •Experience growing and developing a Customer Success Management team
- •Hands-on approach to using data to drive team activities and continuous improvement
- •Willingness to travel up to 4 times a year for internal events
What You'll Do
- •Strategic planning and analysis including preparing communication plans, team meetings, and reviewing key performance indicators to enhance customer engagement and retention
- •Resolving escalated customer issues requiring expertise or intervention
- •Managing and mentoring a Customer Success team, conducting performance reviews, and supporting team members' growth
- •Collaborating cross-functionally with Sales, Marketing, Product development, and Support to align on customer needs and feedback
- •Documenting and reporting changes and processes with attention to quality and detail
Nice to Have
- •Proficiency in Japanese, Korean, Spanish, Portuguese, German, French, or Italian (both written and spoken)
Benefits
- •Distributed work environment with twice-yearly team sprints in person
- •Personal learning and development budget of USD 2,000 per year
- •Annual compensation review
- •Recognition rewards
- •Annual holiday leave
- •Maternity and paternity leave
- •Employee Assistance Programme
- •Opportunity to travel to new locations to meet colleagues
- •Priority Pass for travel
About Canonical
Canonical, the publisher of Ubuntu, delivers trusted open source for everyone and provides security, support and services to enterprises.
London, UK
1000 - 5000
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