USA - Remote
Remote
Junior
Full Time
about 1 month ago
100% remoteB2B SaaSCustomer SuccessCRMStartupUS only
Requirements
- •At least one year of experience with B2B SaaS in a customer success role
- •Preference for frontline sales experience or experience working for a CRM platform or sales enablement tool
- •Clear, precise communicator both verbally and in writing
- •Energized by working independently in a fast-paced environment
- •Able to build rapport with customers quickly
- •Highly emotionally intelligent with a friendly but strong demeanor
- •Experience working in a startup, ideally in a remote environment
- •Physically based in the U.S. and proficient in English
What You'll Do
- •Virtually train and onboard new and existing customers
- •Proactively reach out to high-potential new customers
- •Research to identify high growth and at risk customers
- •Communicate effectively via multiple platforms (sms, call, email, Zoom, social) with all Close customers, including co-founders, executives, and sales teams
- •Work closely with Success and Sales teams on seamless customer transitions
- •Identify expansion opportunities and upsell customers
- •Host and manage recurring office hours, group trainings, and interactive demos to support many customers at once
- •Identify customer content needs and create FAQs, white papers, videos
- •Communicate with customers in our online Community and via our Helpdesk software
Nice to Have
- •Experience with sales tools or firsthand experience in Sales
- •Preference for candidates in ET, CT, MT, and PT time zones
Benefits
- •Competitive compensation including an organization-wide goal-based bonus
- •5 Weeks PTO upon joining plus Winter Holiday Break
- •2 additional PTO days each year with the company
- •Paid Parental Leave for primary and secondary caregivers
- •1 month paid sabbatical after 5 years with the team
- •Healthcare (Medical, Dental, and Vision) with HSA and FSA options for US residents
- •Dependent care FSA for US residents
- •401(k) with up to 6% contribution match, 100% vested for US residents
About Close
A CRM for startups and small businesses with built-in sales communication tools.
San Francisco, CA
100-250
Sales & Marketing