Canada; North America•North America
Remote
Mid Level
Full Time
11 days ago
💰$60,000 - $85,000
remoteglobalbenefitsHRpayrollemployee support
Requirements
- •3–5 years of experience in benefits administration, HR operations, payroll operations, or a related field
- •Foundational knowledge of U.S. employee benefits programs including medical, dental, vision, disability, life insurance, retirement plans, and leave administration
- •Experience supporting employee-facing benefits processes and inquiries
- •Strong attention to detail particularly in reconciliations, audits, and cross-system reviews
- •Comfortable presenting information in employee orientations or virtual education sessions
- •Strong written and verbal communication skills
- •Ability to manage confidential and sensitive information with discretion
- •Comfortable working in a fast-paced, remote, and globally distributed environment
What You'll Do
- •Support the administration of global employee benefits programs across multiple countries
- •Process enrollments, qualifying life events, status changes, and terminations across HRIS, payroll, and vendor platforms
- •Maintain accurate benefits records and identify discrepancies across systems
- •Coordinate with brokers, carriers, payroll providers, and EOR partners on day-to-day administration and employee inquiries
- •Assist with planning and execution of global open enrollment cycles
- •Support employee communications, timelines, and system readiness activities
- •Facilitate virtual new hire benefits orientations and employee education sessions
- •Create and maintain employee-facing materials including benefits guides, FAQs, presentations, and enrollment resources
- •Support renewal preparation activities and utilization reporting
- •Support administration of global retirement and savings programs including U.S. 401(k), Canadian RRSP/TFSA/DPSP plans, and other country-specific retirement or pension arrangements
- •Coordinate with retirement plan providers, brokers, Payroll, and Finance on enrollments, contribution processing, employee inquiries, and vendor-related matters
- •Assist with retirement plan audits, compliance reviews, annual filings, and documentation requests from auditors and vendors
- •Maintain retirement-related procedures, documentation, and employee-facing resources
- •Serve as a responsive and empathetic point of contact for employee benefits inquiries
- •Help troubleshoot enrollment, billing, eligibility, and vendor-related issues
- •Escalate complex cases appropriately while ensuring a high-quality employee experience
- •Assist with benefits billing reconciliations, enrollment, and 401(k) audits, eligibility reviews, and vendor invoice validation activities
- •Review deductions, eligibility files, and enrollment data across systems
- •Investigate discrepancies and document findings for resolution
- •Coordinate with Payroll and Finance to support accurate deductions and remittances
- •Support audit readiness and compliance documentation efforts
- •Support the administration of leave of absence programs including FMLA, parental leave, disability, medical leave, and country-specific statutory leaves
- •Coordinate with leave administration vendors, Payroll, HR, and managers on leave timelines and payroll impacts
- •Maintain awareness of leave and benefits compliance developments impacting global employees
- •Coordinate with Employer of Record (EOR) providers on country-specific benefits and statutory programs
- •Support benefits processes for international employees and contractors where applicable
- •Assist with documentation and process improvement initiatives across global benefits operations
- •Support well-being initiatives
- •Identify opportunities for process improvements and operational efficiencies
- •Help maintain standardized procedures and internal documentation
Nice to Have
- •Experience supporting benefits programs across more than one country
- •Experience supporting retirement and savings programs such as U.S. 401(k), Canadian RRSP/TFSA/DPSP plans, pension plans, or other country-specific retirement arrangements
- •Exposure to retirement plan audits, compliance testing, annual filings, or vendor management
- •Familiarity with Employer of Record (EOR) provider environments
- •HRIS experience — Workday preferred
- •Vendor coordination experience (brokers, carriers, leave administrators)
- •Experience in a high-growth or global startup environment
- •CEBS, PHR, or equivalent HR/benefits certification or coursework
Benefits
- •Remote First, Remote Always
- •PTO in accordance with local labor requirements
- •Monthly Wellness Fridays - enjoy an extra long weekend every month
- •Full Paid Parental Leave
- •Home office stipend based on country of residency
- •Professional development courses in Cloudbeds University
- •Access to professional development including manager training, upskilling and knowledge transfer
About Cloudbeds
Cloudbeds’ hospitality management platform enables hotels to grow revenue, streamline operations, and deliver memorable guest experiences.
San Diego, CA, US
500 - 1000
Hospitality