North America
Remote
Mid Level
Full Time
💰$55,000 - $77,000
remotecustomer supportbilingualhospitality
Requirements
- •1+ years of hospitality experience in hotels, hostels, BNBs, or similar roles such as Front Desk, Night Auditor, Revenue Manager, General Manager
- •Previous experience in customer service or similar is a plus
- •Native or Fluent in English and Spanish, Portuguese is a plus
- •Excellent communication skills and a positive attitude
- •Excellent problem-solving skills and emotional intelligence
- •Great levels of learning agility
- •A compatible graduation course or more than 2 years of proven experience in the area
- •Skill with computers and systems
- •Excellent internet/wifi connection
What You'll Do
- •Assist and support existing customers (hotel properties) daily in the use of software
- •Resolve customers' inquiries via phone, email, chat, or other media
- •Troubleshoot and make outbound calls for escalated issues
- •Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption
- •Gather customers' feedback and requirements for future software releases
- •Use training materials and attend company-wide online training sessions to stay updated with system updates
Nice to Have
- •Previous experience in customer service
Benefits
- •Remote First, Remote Always
- •PTO in accordance with local labor requirements
- •Monthly Wellness Fridays - extra-long weekend every month
- •Fully Paid Parental Leave
- •Home office stipend based on country of residency
- •Professional development courses in Cloudbeds University
- •Access to professional development including manager training, upskilling and knowledge transfer
About Cloudbeds
Cloudbeds’ hospitality management platform enables hotels to grow revenue, streamline operations, and deliver memorable guest experiences.
San Diego, CA, US
500 - 1000
Hospitality