North America
Remote
Mid Level
Full Time
remotepaymentsfintechcustomer supporthospitality
Requirements
- •Hospitality operations experience, ideally with a track record of growth in the role
- •A few years of experience in payments or fintech
- •Comfortable working with numbers and reporting
- •Strong problem-solving skills, able to dig deep into complex, technical payment issues
- •Excellent written and verbal communication skills
What You'll Do
- •Serve as the advanced point of contact for CB Pay issues, including chargebacks, payouts, disputes, and reconciliation
- •Proactively support hoteliers through payments onboarding and enablement
- •Investigate and resolve complex payment issues, working through incomplete or unclear information
- •Act as a product advocate, feeding insights from payment issues back to Product and Engineering
- •Educate customers on payments best practices to reduce future disputes and chargebacks
- •Track and report on case outcomes and payments-related trends
Nice to Have
- •Knowledge of PCI compliance and chargeback rules
- •Fluency in Spanish or Portuguese
Benefits
- •Remote First, Remote Always
- •PTO in accordance with local labor requirements
- •Monthly Wellness Fridays - enjoy an extra-long weekend every month
- •Fully Paid Parental Leave
- •Home office stipend based on country of residency
- •Professional development courses in Cloudbeds University
- •Access to professional development, including manager training, upskilling and knowledge transfer
About Cloudbeds
Cloudbeds’ hospitality management platform enables hotels to grow revenue, streamline operations, and deliver memorable guest experiences.
San Diego, CA, US
500 - 1000
Hospitality