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    Customer Growth Manager

    Cloudbeds
    North America
    Remote
    Mid Level
    Full Time
    5 months ago
    💰$120,000
    remotecommissionhospitalitysalescustomer_growth

    Requirements

    • Proven track record of success in sales, focusing on upselling or account expansion
    • Experience and/or education in hospitality operations
    • Strong understanding of hospitality industry trends and challenges
    • Ability to build and maintain long-term client relationships
    • Problem-solving mindset with ability to analyze customer requirements and propose tailored solutions
    • Excellent communication and negotiation skills
    • Self-motivated and goal-oriented with a drive to exceed targets
    • Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative A.I.
    • Willingness to travel as required (< 10%)

    What You'll Do

    • Upselling and cross-selling to existing customers through outbound and product-led growth initiatives
    • Build and manage a customer pipeline to achieve above-quota sales performance
    • Ensure deals are of high quality with minimal post-sale fallout
    • Meet and exceed ambitious targets and revenue goals
    • Develop and maintain strong relationships with key stakeholders and decision-makers
    • Identify upselling opportunities within the existing customer base through strategic account analysis and regular communication
    • Understand customer needs and position additional software products or features
    • Prepare and deliver persuasive sales presentations, proposals, and product demonstrations
    • Collaborate with onboarding and product teams to ensure smooth implementation of upsold products
    • Keep abreast of industry trends, competitor activities, and market developments

    Nice to Have

    • Demonstrable success in selling PMS or other hotel tech software
    • Languages: English and additional European languages

    Benefits

    • Remote First, Remote Always
    • PTO in accordance with local labor requirements
    • Monthly Wellness Fridays - extra long weekend every month
    • Full Paid Parental Leave
    • Home office stipend based on country of residency
    • Professional development courses in Cloudbeds University
    • Access to professional development including manager training, upskilling and knowledge transfer

    About Cloudbeds

    Cloudbeds’ hospitality management platform enables hotels to grow revenue, streamline operations, and deliver memorable guest experiences.

    San Diego, CA, US
    500 - 1000
    Hospitality