Melbourne Australia•TELECOMMUTE•Melbourne, Victoria, Australia
Remote
Mid Level
Full Time
about 16 hours ago
💰$80,000 - $110,000
remotetechnical supportAPIcustomer success
Requirements
- •Proven experience in customer support or technical support roles
- •Knowledge of REST-based web services, APIs, and integration best practices
- •Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
- •Detail-oriented mentality with a commitment to delivering exceptional customer support
- •Strong problem-solving skills and a proactive approach to issue resolution
- •Able to support customers and team members between 1pm and 8pm PST (UTC-7)
What You'll Do
- •Providing first level technical support to ecommerce companies integrating their websites and mobile applications with Constructor's platform
- •Collaborating with customers to understand their technical integration needs and assist them through the integration process
- •Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries
- •Helping resolve technical challenges and integration issues alongside Customer Success teams
- •Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results
- •Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations
- •Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding
Nice to Have
- •Familiarity with structured data formats (JSON, CSV) and basic search/index concepts
- •Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs
- •Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP
- •Familiarity working with open source libraries, JavaScript web application development and integration patterns
Benefits
- •Work with smart and empathetic people who will help you grow and make a meaningful impact
- •Regular team offsite events to connect and collaborate
- •Fully remote team - choose where you live
- •Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
- •Work from home stipend
- •Apple laptops provided for new employees
- •Training and development budget for every employee, refreshed each year
- •Base salary: $80k–$110k USD, depending on knowledge, skills, experience, and interview results
- •Stock options - offered in addition to the base salary
About Constructor
Constructor is an AI-enabled product search and discovery platform that provides assistance to e-commerce brands.
San Francisco, CA, US
100 - 250
eCommerce