Canada (Remote)•Canada - AB (Remote)•Canada - BC (Remote)•Canada - ON (Remote)
Remote
Senior
Full Time
6 days ago
remotebackendAIdistributed systemsreal-time communicationenterprise integrationscloudKubernetesDocker
Requirements
- •Bachelor’s degree in Computer Science or related field
- •5+ years of experience building scalable backend systems in production environments
- •Strong experience designing and maintaining robust APIs (REST, gRPC)
- •Solid understanding of distributed systems and real-time communication architectures
- •Experience integrating with third-party enterprise platforms and APIs
- •Experience with containerized environments (Kubernetes, Docker)
- •Experience with cloud platforms such as AWS, GCP, or Azure
- •Strong understanding of system reliability, observability, and security in enterprise environments
What You'll Do
- •Design and build scalable backend services that integrate AI Agents with customers’ CCaaS platforms
- •Architect systems that manage real-time conversation state, context propagation, and session lifecycle
- •Implement seamless AI-to-human handoff mechanisms ensuring full context transfer and minimal disruption
- •Develop secure and reliable integrations with CCaaS APIs (voice, chat, messaging, routing, agent desktop)
- •Collaborate with ML engineers and AI researchers to operationalize AI Agent capabilities in live environments
- •Ensure high availability, low latency, and strong observability for real-time conversation systems
- •Implement authentication, authorization, compliance, and enterprise security best practices
- •Drive improvements in reliability, performance, and scalability in production environments handling high interaction volumes
Nice to Have
- •Experience working with CCaaS platforms or contact center systems
- •Familiarity with AI Agents, Virtual Agents, or LLM-based systems
Benefits
- •Medical, dental, and vision plans
- •Paid parental leave
- •Monthly Health & Wellness allowance
- •Work from home office stipend
- •Lunch reimbursement for in-office employees
- •3 weeks PTO in Canada
About Cresta
Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service.
Palo Alto, CA, US
250 - 500
AI & Machine Learning