United States (Remote)•US (Remote)
Remote
Senior
Full Time
4 days ago
Partner Program DirectorRemote
Requirements
- •10+ years of experience in customer-facing roles such as Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management
- •5+ years of experience working in the Contact Center space
- •Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments
- •Demonstrated ability to develop platform expertise and engage effectively with both technical and executive audiences
- •Ability to translate business requirements into technical solutions
- •Proven ability to work cross-functionally with Sales, Product, and Engineering teams
- •Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences
- •Strong project management and organizational skills
What You'll Do
- •Own the relationship with Cresta’s Partners and work with the internal Partner Team to showcase and enable the power of Cresta to partners and potential mutual customers
- •Guide partners on creating a mutually beneficial, collaborative, and long-term relationship with Cresta
- •Serve as the primary point of contact and platform expert for technology and solution partners
- •Develop partner success plans and maturity roadmaps that increase partner self-sufficiency, solution adoption, and long-term business impact
- •Design and execute onboarding and ongoing enablement programs for partners
- •Collaborate with partners to define and execute joint go-to-market strategies leveraging the Cresta platform
- •Align partner business objectives, industry expertise, and strategic priorities with Cresta's capabilities and market opportunities
- •Work cross-functionally with Product, Professional Services, Sales, and Enablement teams to drive successful partner outcomes
- •Collaborate with internal and partner sales teams to support partner-sourced and partner-influenced opportunities
- •Identify and develop joint use cases, industry solutions, and vertical-specific opportunities
- •Monitor, report on, and improve solution adoption, partner performance metrics, and overall partner health
- •Serve as the voice of the partner ecosystem by identifying market trends, partner needs, and product gaps
- •Identify, prioritize, and drive resolution of partner-reported technical gaps, friction points, and product feedback
- •Partner with Enablement to develop scalable training programs, customer- and partner-facing collateral, and sales assets
- •Establish and promote best practices for consistent, high-quality partner deliverables and customer experiences
About Cresta
Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service.
Palo Alto, CA, US
250 - 500
AI & Machine Learning