United States (Remote)•US (Remote)
Remote
Senior
Full Time
💰$200,000 - $245,000
remoteAISaaScustomer successenterprise
Requirements
- •Experience leading and developing Customer Success, Strategic Account Management, Consulting, or similar customer-facing teams in fast-paced SaaS, AI, or technology environments
- •Strong track record of driving retention, expansion, adoption, and measurable customer outcomes across enterprise accounts
- •Experience leading teams managing high-volume portfolios of complex enterprise customers
- •Ability to coach teams to connect technical capabilities and product usage to real business results
- •Comfortable operating in a technical, AI-driven environment with fluency in SaaS configuration, data analysis, AI tools, and evolving product capabilities
- •Strategic and systematic thinking with ability to bring structure to ambiguity and translate insights into action
- •Exceptional executive communication skills and ability to build trust with customers and internal stakeholders
- •Highly data-driven and able to use performance metrics to identify risks, coach teams, and improve customer outcomes
- •Thrives in a high-growth environment with evolving products, customer needs, and best practices
- •Willingness to travel approximately 25% and work across time zones
What You'll Do
- •Lead and develop a team of AI Success Managers supporting enterprise customers
- •Drive strategic customer outcomes by building trusted relationships with stakeholders
- •Coach and support AI Success Managers managing multiple complex enterprise accounts
- •Scale AI adoption and value realization through Cresta’s platform
- •Ensure AI Success Managers develop deep product fluency and confidence
- •Own retention and expansion strategy and execution
- •Establish operational excellence by defining and monitoring key success metrics
- •Drive cross-functional alignment with Sales, Product, Engineering, Marketing, and Professional Services
- •Champion the voice of the customer by bringing insights and influencing product priorities
Benefits
- •Comprehensive medical, dental, and vision coverage
- •Flexible PTO
- •Paid parental leave
- •Retirement savings plan
- •Remote work setup budget
- •Monthly wellness and communication stipend
- •In-office meal program and commuter benefits for onsite employees
About Cresta
Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service.
Palo Alto, CA, US
250 - 500
AI & Machine Learning