United States (Remote)•US (Remote)
Remote
Senior
Full Time
2 days ago
💰$225,000 - $245,000
remotesales engineeringmanagementAIcontact center
Requirements
- •8+ years of experience in sales engineering or technical sales
- •3+ years in a leadership capacity
- •Understanding of AI Agent applications with hands-on experience integrating AI into customer workflows
- •Deep expertise in Contact Center technologies including Conversational AI, CCaaS platforms, and telephony infrastructure
- •Strong working knowledge of strategic platforms including Salesforce, Google, Amazon, and contact center infrastructure
- •Resourcefulness, strategic thinking, and collaborative mindset
- •Passion for Sales Engineering career development with focus on coaching and skills development
- •Experience building mentoring frameworks for technical excellence, soft skill growth, and leadership readiness
- •Ability to embody and promote core Operating Principles through mentorship and leadership
What You'll Do
- •Lead a team of Solutions Engineers supporting complex sales cycles within the Strategic West segment
- •Partner with Strategic sales leadership to align SE coverage with pipeline priorities
- •Coach team through technical discovery and solution design
- •Ensure executional excellence across demos, POCs, and technical validation
- •Collaborate cross-functionally with Product, Engineering, and Enablement to improve SE team impact
- •Support key strategic deals by providing hands-on technical leadership and influencing solution design
- •Conduct weekly 1:1s and team meetings to coach SEs on deal strategy and technical execution
- •Create and maintain individualized development plans and lead monthly ride-alongs
- •Align with Strategic Sales Leaders to drive segment strategy
- •Run weekly SE pipeline reviews to ensure technical qualification and share performance metrics
- •Manage SE team capacity, coordinate cross-regional support, and drive recruiting and onboarding
- •Provide hands-on support for strategic accounts by leading technical discovery and shaping technical strategy for deals over $1M
- •Collaborate with Product to influence roadmap and lead Strategic-specific POC initiatives
- •Develop and deliver demos and presentations; co-design POCs to accelerate sales cycles
- •Establish and scale technical best practices, discovery frameworks, and competitive enablement assets
Benefits
- •Comprehensive medical, dental, and vision coverage
- •Flexible PTO
- •Paid parental leave
- •Retirement savings plan
- •Remote work setup budget
- •Monthly wellness and communication stipend
- •In-office meal program and commuter benefits for onsite employees
About Cresta
Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service.
Palo Alto, CA, US
250 - 500
AI & Machine Learning