United States (Remote)•US (Remote)
Remote
Senior
Full Time
about 11 hours ago
💰$160,000 - $180,000
remoteAIpartner enablementcontact centerSaaS
Requirements
- •6+ years of experience in Solutions Engineering, Partner Engineering, Customer Success, or similar roles
- •5+ years of experience working in the Contact Center space
- •Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments
- •Desire to be a platform expert and provide technical guidance
- •Ability to translate business requirements into technical solutions
- •Proven ability to work cross-functionally with Sales, Product, and Engineering teams
- •Excellent communication skills to explain complex technical concepts
- •Strong project management and organizational skills
What You'll Do
- •Build a world-class AI Agent partner ecosystem that drives revenue and successful customer outcomes
- •Equip partners with tools, skills, and confidence to position, sell, and deliver Cresta AI Agents effectively
- •Design and deliver enablement programs to accelerate partner ramp and reinforce Cresta’s value
- •Ensure partners execute high-quality customer engagements
- •Enable partners supporting Enterprise and Strategic customers including global SIs, BPOs, and ISVs
- •Deliver live facilitation and scalable self-service enablement through learning platforms
- •Track and report on partner readiness, certification, engagement, and pipeline contribution
- •Use data and feedback to improve programs, content, and delivery methods
- •Collaborate with Engineering and Product teams to develop expertise and enablement assets
- •Support Partnerships team as AI Agent subject matter expert
Benefits
- •Comprehensive medical, dental, and vision coverage
- •Flexible PTO
- •Paid parental leave
- •Retirement savings plan
- •Remote work setup budget
- •Monthly wellness and communication stipend
- •In-office meal program and commuter benefits for onsite employees
About Cresta
Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service.
Palo Alto, CA, US
250 - 500
AI & Machine Learning