United States (Remote)•US (Remote)
Remote
Senior
Full Time
4 days ago
remote
Requirements
- •10+ years of experience in customer-facing roles
- •5+ years in technical pre-sales within high-growth SaaS or AI environments
- •5+ years of experience working in the Contact Center space
- •Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments
- •Demonstrated ability to develop deep platform expertise and engage effectively with both technical and executive audiences
- •Ability to translate business requirements into technical solutions
- •Proven ability to work cross-functionally with Sales, Product, and Engineering teams
- •Excellent communication skills to explain complex technical concepts clearly to diverse audiences
- •Strong project management and organizational skills
What You'll Do
- •Own the relationship with Cresta’s Partners and work with the internal Partner Team to showcase and enable the power of Cresta to partners and potential mutual customers
- •Serve as a trusted advisor and platform expert connecting technical capabilities to strategic business outcomes for partners and customers
- •Drive partner success through executive presentations, solution demonstrations, strategic asset creation, and technical presales support
- •Create and deliver executive-ready presentations translating complex technical concepts into clear business outcomes
- •Support partnerships sales team by collaborating on individual partner opportunities to provide tactical guidance
- •Develop scalable messaging, enablement content, and solution frameworks to accelerate partner-led revenue growth
- •Lead strategic solution design discussions and serve as escalation point for complex partner opportunities, technical challenges, and product feedback
- •Cultivate trusted relationships with strategic partners including GSIs, BPOs, and technology partners
- •Collaborate with partners to provide direct support through strategic platform guidance and solving tactical challenges
- •Help enable partners on value proposition, solution capabilities, and technical positioning for current and future products
- •Contribute to scalable partner solution frameworks, best practices, and enablement assets to increase partner self-sufficiency and accelerate joint customer success
- •Influence and align stakeholders across Partner Sales, Direct Sales, Partner Enablement, Product, and Solution Engineering to execute and scale partner strategy
- •Work closely with Partnerships team to identify challenges, recommend solutions, and improve partner program and offerings
- •Stay connected in a fast-paced environment with changing product capabilities, competitive landscape, and best practices
About Cresta
Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service.
Palo Alto, CA, US
250 - 500
AI & Machine Learning