Live Creator Account Manager

Mexico

Remote

Mid Level

Full Time

18 days ago

remotefull-timeclient-facinglive streamingcreator management

Requirements

•2–4 years of experience in account management, creator management, or digital operations, ideally at an agency
•Hands-on experience supporting live streaming or digital content programs
•Fluent English with clear writing and confident client-facing communication
•Experience managing multiple accounts or clients simultaneously with strong organizational skills
•Proactive follow-up and attention to detail
•Ability to read performance data and translate it into actionable next steps

•Manage a portfolio of up to 25 live content creators as their main operational point of contact
•Lead bi-weekly 30-minute performance and planning calls for each creator
•Maintain scheduling discipline and ensure deadlines are met
•Track deliverables, flag risks early, and drive resolution
•Prepare run-of-show for weekly live streams and align creators in advance
•Monitor live streams in real time including chat support, quality checks, and sponsored product integration
•Deliver post-stream recaps with performance feedback and optimization notes
•Ensure consistent adherence to production standards
•Track streaming commitments and contract compliance
•Monitor engagement metrics and identify underperformance trends
•Escalate risks and maintain accurate CRM and reporting documentation
•Manage multiple stakeholders simultaneously without losing quality or detail
•Maintain structured dashboards and consistent reporting cadence
•Operate within and help improve a standardized production framework

•Direct experience managing content creators
•Experience working with live commerce platforms such as TikTok Live, Amazon Live, Instagram Live, or similar

•Unlimited PTO plus local holidays relevant to your hub
•Remote-first culture with hybrid work expected for employees near New York or Lisbon HQs
•Flexible parental leave
•Opportunities for growth and interdisciplinary exposure