Mexico•Brazil
Remote
Mid Level
Full Time
20 days ago
remoteclient-facinglive productioncreator managementsocial commerce
Requirements
- •2–4 years of experience in account management, creator management, or digital operations, ideally at an agency
- •Hands-on experience supporting live streaming or digital content programs
- •Fluent English with clear writing and confident client-facing communication
- •Experience managing multiple accounts or clients simultaneously with strong organizational skills
- •Proactive follow-up to ensure nothing falls through the cracks
- •Comfortable reading performance data and turning it into actionable next steps
What You'll Do
- •Own a portfolio of up to 25 live creators and serve as their main operational point of contact
- •Lead bi-weekly 30-minute performance and planning calls for each creator
- •Maintain scheduling discipline across your portfolio
- •Track deliverables, flag risks early, and drive resolution before things escalate
- •Prepare a run-of-show for each weekly live stream and align creators in advance
- •Monitor streams in real time including chat support, quality checks, sponsored product integration
- •Deliver post-stream recaps with performance feedback and optimization notes
- •Ensure consistent adherence to production standards across your full portfolio
- •Track streaming commitments and contract compliance across all creators
- •Monitor engagement metrics and identify underperformance trends early
- •Escalate risks appropriately and maintain accurate CRM and reporting documentation
- •Manage multiple stakeholders simultaneously without losing quality or detail
- •Maintain structured dashboards and a consistent reporting cadence
- •Operate within a standardized production framework and help improve it over time
Nice to Have
- •Direct experience managing content creators
- •Experience working with live commerce platforms such as TikTok Live, Amazon Live, Instagram Live, or similar
Benefits
- •Unlimited PTO plus local holidays relevant to your hub
- •Remote-first culture with hybrid work expected for employees near New York or Lisbon HQs
- •Flexible parental leave
- •Opportunities for growth and interdisciplinary exposure
About Darkroom
Darkroom is a vertically integrated digital agency pioneering the next generation of consumer-facing brands.
Los Angeles, CA, US
10 - 50
Advertising & Marketing