New York•Florida•New Jersey•Texas
Hybrid
Mid Level
Full Time
💰$60,000 - $65,000
community_managermarketingcreator_cultureremote_firstgrowth_channel
Requirements
- •Experience building and running an online community for a consumer product, preferably one that grew fast
- •Understanding of what makes people post and ability to create briefs for content
- •Fluency in creator culture across TikTok, Instagram, YouTube, and X
- •Technical skills to manage platform setup including roles, permissions, bots, onboarding flows, and automations
- •Strong writing skills with consistent voice across channels
- •Organized to handle high volume and multiple communities simultaneously
- •Calm and effective in handling issues and escalations
- •Comfortable interacting with clients and explaining community impact
- •Excited to work alongside AI tools for moderation, triage, analytics, and drafting
- •Availability for evenings, launch weekends, and travel
What You'll Do
- •Build new communities including platform selection, channel architecture, roles and permissions, bots, onboarding, tier assignment, and moderation rules
- •Set entry rules and offers for each tier with creator leads and clients
- •Build a proof channel before launch to showcase product impact
- •Run weekly community activities including welcoming new members, assigning tiers, posting briefs, triaging popular posts, reposting top content, routing product questions and feedback, and conducting monthly AMAs and health checks
- •Manage launches and drops with staged community access and real-time engagement
- •Co-run creator events such as pre-launch dinners, launch parties, and activations, recruiting and generating content
- •Measure community performance as a growth channel and report metrics
- •Write SOPs to scale and transfer community programs
Nice to Have
- •Experience launching community or ambassador programs for consumer apps, AI products, or DTC brands
- •Experience running campus ambassador or student programs
- •Built an audience on any platform
- •Event production experience
- •Agency experience or working directly with client product teams
- •Familiarity with Notion
Benefits
- •Unlimited PTO and US holidays
- •Remote-first culture with hybrid work expected near New York or Lisbon HQs
- •Company-sponsored medical, dental, and vision coverage
- •Robust 401(k) program with company match and profit-sharing
- •Flexible parental leave
- •Opportunities for interdisciplinary growth and skill expansion
About Darkroom
Darkroom is a vertically integrated digital agency pioneering the next generation of consumer-facing brands.
Los Angeles, CA, US
10 - 50
Advertising & Marketing