USA
Remote
Senior
Full Time
18 days ago
SaaSB2BCustomer SuccessManagerRemoteFintechHRtech
Requirements
- •3-5 years of experience leading a CSM team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role
- •Driven, think on your feet, and thrive in a fast-paced, challenging environment
- •Track record of managing your team to meet or exceed customer renewal and retention goals in a high-growth setting
- •Data-oriented
What You'll Do
- •Managing a growing team of Customer Success Managers in your region, recruiting, hiring, and training new team members
- •Serving as a coach and a leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes
- •Build and Scale, Own, Optimize & Impact the revenue stream by driving change and maximizing the effectiveness of the Customer Success team to deliver greater value and grow our customers
- •Organize and analyze customer and product data to identify and implement improvements to increase revenue growth, including partnering with Operations in designing and implementing processes, workflows, and automations
- •Proactively surface opportunities to improve the team’s operational efficiency and the customer experience
Nice to Have
- •Experience working with clients and team members from multiple countries and across multiple time zones
- •Experience working on a remote team
- •Experience working at a high growth start-up or scale up
- •Fintech or HRtech experience
- •Multilingual
Benefits
- •Stock grant opportunities dependent on your role, employment status and location
- •Additional perks and benefits based on your employment status and country
- •The flexibility of remote work, including optional WeWork access
About Deel
Deel is a payroll and compliance platform that provides employees and contractors with hiring, HR, and payroll services.
San Francisco, CA
1000 - 5000
HR & Recruiting