USA•North America
Remote
Senior
Full Time
2 days ago
SaaSCustomer OnboardingRemote WorkTeam ManagementB2B
Requirements
- •2-5 years of experience in Customer Onboarding or Customer Success for a B2B SaaS product
- •Strong project management skills with a focus on anticipating next steps
- •High attention to detail with the ability to design organized onboarding plans
- •Customer-focused with experience building strong customer relationships
- •Team player with experience working in diverse teams
- •Strong communicator, able to present complex ideas clearly in writing, presentations, and verbally
What You'll Do
- •Managing a growing team of Onboarding Managers (OBMs) who help customers with onboarding, including recruiting, hiring, and training new team members
- •Responsible for team motivation and individual personal development
- •Setting KPIs for the team and ensuring the team reaches KPIs
- •Becoming an expert user of the Deel platform and ensuring the team also becomes expert, handling escalations and difficult customer cases to resolution
- •Driving initiatives impacting cross-onboarding teams and facilitating improvement of customer journeys holistically
- •Partnering with internal teams such as Sales, Support, Operations, Product, and Engineering to deliver the best customer experience
- •Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation
- •Leading key initiatives and internal projects
- •Providing training, feedback, and coaching to onboarding managers for continuous learning and development
Benefits
- •Stock grant opportunities dependent on role, employment status and location
- •Additional perks and benefits based on employment status and country
- •Flexibility of remote work, including optional WeWork access
About Deel
Deel is a payroll and compliance platform that provides employees and contractors with hiring, HR, and payroll services.
San Francisco, CA
1000 - 5000
HR & Recruiting